Booking Terms & Cancellation Policy

BOOKING TERMS

A booking is considered confirmed upon receipt of the $150 service charge. This charge is non-refundable, and is in addition to the invoice for the food order.  It covers the cost of supplies including, but not limited to, propane; disposables; use of tables, chairs, and linens. Booking must be made at least 3 days in advance of the event; exceptions are at sole discretion of the owner. Immediately following your booking, you will receive an automated confirmation email with details and instructions on menu submission and payment. 

 

NUMBER OF GUESTS

The final guest headcount can be adjusted up until receipt of your order-approximately 3 days prior to your event.

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SUBMISSION OF MENU & PAYMENT

Menu submission is due no later than 3 days prior to your event. Please send via email to hibachiraytn@gmail.com. An invoice to include food cost, sales tax (9.5%), and mileage ($1.00/mile roundtrip) will be sent within 24 hours of receipt of your menu. 

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Payment is due NO LATER than 24 hours before your event. If payment is not made 24 hours prior, the owner reserves the right to cancel your event. 

 

Payment is made online via debit or credit card. There is a link in your invoice that will take you to payment. 

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Payment will only be taken from the host. Taxes & gratuity are not included on menu prices. Gratuity will not be added, but cash tips are greatly appreciated. A separate invoice is available upon request.